Introduction

At Thaumazo EXpress Transport Solutions (TEXTS) Inc., we value your privacy in today’s digital age. This Privacy Policy outlines how we collect, use, and safeguard your personal information, and the choices you have regarding its use. By accessing or using our website or mobile application (the “Services”), you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy, along with our Terms of Use (collectively referred to as the “Agreement”).

We reserve the right to update this Privacy Policy at any time, with or without notice, to reflect changes in legal requirements, technological advancements, or business operations. We encourage you to review this page periodically. Continued use of our Services constitutes your acceptance of any such modifications.

TEXTS Inc. acts as the data controller for all personal data collected and processed through our platform.

Collection of Information

We collect both personal and non-personal information from users of our Services.

Personal Information

Personal information is voluntarily provided by users when they register, subscribe to our newsletter, complete forms, or request services through our website or app. This may include:

Name

Email address

Phone number

Profile photo

Login credentials

You may also choose to receive promotional messages, service updates, or marketing communications from us. You have the option to unsubscribe at any time.

Non-Personal Information

When you interact with the TEXTS Inc. website or mobile app, we may automatically collect certain technical information that does not personally identify you. This includes your browser type, operating system, IP address, device manufacturer and model, mobile operating system and browser type, preferred language and country, and GPS location data.

We collect this technical information to ensure compatibility and proper functionality of our Services across various devices and platforms, improve performance by identifying and resolving technical issues, and optimize the user interface for a more seamless experience. Furthermore, this information helps us personalize features based on your language and region, analyze aggregated usage trends for service improvement, detect potential threats or misuse, and determine service availability and demand across geographic locations.

Use of Information

TEXTS Inc. uses the collected information to:

Provide, operate, and maintain our services

Personalize your user experience

Improve customer support

Communicate service-related updates and promotions

Monitor usage trends and enhance service features

Ensure safety, fraud prevention, and legal compliance

Your personal information is never sold, rented, or exchanged for marketing purposes. We may share information with authorized employees, contractors, or third-party partners solely to support the delivery of our services. We may also disclose information as required by law or legal process.

Location Data

We collect precise or approximate location data from users, drivers, delivery personnel, or service providers to facilitate bookings, support real-time tracking, enhance safety, and improve our service offerings. Location data is collected when the app is running in both foreground and background modes.

Users who grant location permissions may enable Emergency Data Sharing, allowing the app to transmit relevant data—including the user's name and contact details, driver and vehicle information, and pickup/drop-off locations—to emergency services such as police, fire, or ambulance responders.

You may disable location sharing through your device settings; however, certain features of the Services may not function properly without it.

Cookies Policy

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember user preferences, tailor content, and improve site performance. Data collected via cookies may be used to personalize services, measure engagement, and deliver promotional content.

You may control cookie preferences through your browser settings. However, disabling cookies may limit the functionality of certain features.

Information Disclosure

To deliver a personalized and efficient experience, we may share anonymized or aggregated data with trusted third parties for analytical, operational, or improvement purposes. We only disclose personal information when necessary and in accordance with applicable legal frameworks.

While we take extensive measures to protect your personal information offline, we cannot control the actions of third-party partners and are not responsible for their misuse of data beyond our agreements.

User Data Deletion

You have the right to request the deletion of your personal data collected by our platform. To initiate account and data deletion:

Log in to the TEXTS Inc. mobile application

Navigate to Profile Section

Go to Account Settings

Select Manage Accounts

Tap on Delete Account

Choose a reason for deletion and confirm your request

Upon submission, the deletion process will commence. Please note that certain data may be retained to comply with legal obligations.

Exclusion Clause

This Privacy Policy only applies to information collected through our official website and mobile application. It does not apply to unsolicited data, public posts, or third-party websites linked through our Services. Any information shared publicly or through unofficial channels will be considered non-confidential and may be used or disclosed without limitation.

Data Privacy Compliance

TEXTS Inc. is fully committed to upholding your rights under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We comply with all regulatory requirements issued by the National Privacy Commission (NPC), including lawful data collection, responsible processing, secure storage, and fair disposal practices.

You, as the data subject, are entitled to the following rights:

Right to be informed

Right to access

Right to object

Right to erasure or blocking

Right to rectify

Right to data portability

Right to damages

In addition, we adopt industry best practices inspired by international standards (such as the GDPR) to ensure transparency, accountability, and robust security.

TEXTS Inc. employs encryption, secure authentication, role-based access control, and other safeguards to protect your personal data.

For privacy-related concerns or to exercise your rights, you may contact our Data Protection Officer at:
privacy@thaumazoexpresstransportsolutions.com

Disclaimer

This Privacy Policy is for informational purposes only and does not constitute legal advice. Content on our website may include links to external websites not operated by TEXTS Inc., and we do not assume responsibility for the content or practices of such third-party sites.