If your item or parcel arrives damaged or is lost, you can report the issue directly through the TEXTS App. Go to Bookings → My Orders → Help → Damaged or Lost Item and provide all necessary details so our support team can investigate and assist you promptly.
You may also contact us through the in-app Live Chat or via email for real-time support. Our team will guide you through the next steps and provide information on possible compensation or further actions if applicable.
After the trip, make sure to rate the driver and leave detailed remarks about the incident. Your feedback helps us improve service quality and ensures better experiences for all users.
If you encounter any scamming attempts, suspicious behavior, or fraudulent activity during your trip or transaction, prioritize your safety and avoid engaging further. If necessary, contact the appropriate authorities immediately to report the situation.
You can also report the incident through the in-app Live Chat or via email. Our support team will guide you through the reporting process and provide the necessary steps for further investigation and appropriate action.
After the trip, make sure to rate the driver and leave detailed remarks about the incident. Your feedback helps us improve safety measures and maintain a secure community for all users.
If you experience a payment issue, such as an incorrect charge or a failed transaction, you can report it directly through the TEXTS App. Go to Profile → Contact Us and provide the details of the transaction so our support team can investigate and assist you accordingly.
For faster support, you can also reach out through the in-app Live Chat or via email to get real-time assistance. Our support team will provide you with the necessary information and steps to proceed with a refund, if applicable.
Changing your destination mid-trip is currently not supported in the TEXTS App. If you entered the wrong destination, you may request assistance through the in-app Live Chat to cancel the current trip and create a new booking with the correct details. Always double-check all trip information before confirming to avoid inconvenience.
Should you have any concerns during the trip, our support team is available through the in-app Live Chat to help you resolve them in real time.
If your item, parcel, or food order is missing, you can report it directly through the TEXTS App.
Go to Bookings → My Orders → Help → Incomplete/Missing Order and provide the details of your order so our support team can investigate and assist you promptly.
You may also reach out to us through the in-app Live Chat for real-time support and faster resolution of your concern.
If you experience sudden illness during a trip, prioritize your safety and well-being. Inform the driver about your condition so they can provide assistance based on your instructions, such as stopping at the nearest safe location or heading to a nearby medical facility.
For further help, use the in-app Live Chat to contact our support team in real time. They can guide you on the next steps and coordinate any necessary assistance while you are on the trip.
If you notice reckless driving or speeding during your trip, prioritize your safety. Inform the driver about your concern and request them to slow down or drive more safely. If the situation feels unsafe, ask the driver to stop at a secure location and exit the vehicle.
If you still feel unsafe, press the Emergency Alert icon on your screen to immediately notify your added emergency contacts.
You can also report the incident through the in-app Live Chat for immediate support. After the trip, make sure to rate the driver and leave detailed feedback to help our team investigate and take appropriate action.
If your driver displays inappropriate behavior during the trip, prioritize your safety. If possible, inform the driver about your concern and request them to stop the behavior. If the situation feels threatening or uncomfortable, ask the driver to stop at a safe location and exit the vehicle immediately.
If you still feel unsafe, press the Emergency Alert icon on your screen to immediately notify your added emergency contacts.
You can report the incident through the in-app Live Chat for real-time assistance. After the trip, make sure to rate the driver and leave detailed feedback to help our team investigate and take the necessary action.
If you suspect that your driver is under the influence of alcohol during a trip, prioritize your safety. If possible, inform the driver about your concern and request them to stop the vehicle at the nearest safe location. Do not continue the trip if you believe the driver is unfit to operate the vehicle.
If you still feel unsafe, press the Emergency Alert icon on your screen to immediately notify your added emergency contacts.
You can report the incident through the in-app Live Chat for real-time support. After the trip, make sure to rate the driver and leave detailed feedback to help our team investigate and take appropriate action.
If the location recorded for your trip appears incorrect, please note that GPS accuracy is based on your mobile device and current area signal. Always double-check the pickup and drop-off locations before confirming you're booking to ensure they are accurate and precise.
If you notice an error after the trip has started, inform the driver immediately so they can adjust the route accordingly. You can also report the issue through the in-app Live Chat for real-time assistance and further support.
If the order you received is incorrect, you can report the issue directly through the TEXTS App. Go to Bookings → My Orders → Help → Incomplete/Wrong Order and provide the necessary details so our support team can review and assist you accordingly.
You may also reach out through the in-app Live Chat for real-time support and faster resolution of your concern.
If a serious incident occurs during your trip, prioritize your safety above all else. Move to a secure location and contact the appropriate authorities, such as dialing emergency services (e.g., 911), if immediate help is required.
Once you are safe, report the incident through the in-app Live Chat for real-time assistance. Our support team will guide you through the next steps and ensure the matter is handled appropriately.
If you suspect or witness a human trafficking incident, prioritize your safety and the safety of others. Contact the appropriate authorities immediately, such as dialing emergency services (e.g., 911), to report the situation and request urgent assistance.
After contacting authorities, report the incident through the in-app Live Chat so our support team can coordinate and provide further guidance. Your report is taken seriously and will help ensure the safety and protection of those involved.
If you are involved in an accident during your trip, prioritize your safety and well-being. If anyone is injured, contact emergency services immediately and move to a safe location if possible.
Use the in-app Live Chat to report the incident and request assistance from our support team. They will guide you through the next steps and provide further help as needed.
EN
English 
Arabic (عربى)
Hindi (हिंदी)
Indonesian (Bahasa Indonesia)
Mandarin (普通话)
Thai (ไทย)
Vietnamese (Tiếng Việt)
Khmer (ភាសាខ្មែរ)
PHP